Untappd has benefited from the ability to take a proactive approach to account management. Map Their Customer’s Journey – By mapping their customers’ journey from onboarding through renewal, the team is now able to track account progress in real-time.By providing easily accessible data and making use of NPS, the team can tailor their engagement and make every conversation count. Harness Data-Driven Insights – The platform allowed Untappd to access in-depth insights about their customers and their product usage.This freed up the team to provide high-touch service to the appropriate customers. Automated tasks and communications ensured that customers were being targeted with the proper messaging. Increase Team Productivity Through Automation – Automation enabled the CS team to proactively engage with their accounts.
0 kommentar(er)
